Terms and Conditions – OTT MANDU Nepal
Last Updated: October 22, 2026
Welcome to OTT MANDU, an online marketplace offering digital subscriptions, OTT entertainment services, AI tools, software products, gift cards, and other digital services to customers in Nepal.
By accessing our website, placing an order, or purchasing a digital product, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
1. About OTT MANDU
OTT MART provides access to digital products and subscription-related services through its online marketplace. Product availability, subscription duration, access method, features, and prices may vary by product and supplier.
OTT MANDU is an independent marketplace unless a specific official partnership or authorization is expressly stated. Mention of a third-party brand is for product identification and does not, by itself, imply ownership, sponsorship, or endorsement by that brand.
2. Eligibility and Customer Responsibilities
By using our website, you confirm that you are legally permitted to enter into the transaction or have the required permission from a parent or legal guardian.
You agree to provide accurate order and contact information, use valid payment methods, and comply with the applicable terms of the digital service you purchase.
You must not use OTT MANDU for fraudulent transactions, unauthorized account access, unlawful activities, or any activity that violates applicable laws or third-party service terms.
3. Products and Digital Services
OTT MANDU may offer products and services such as:
- OTT and streaming subscriptions.
- Netflix, YouTube Premium, Spotify Premium, and other listed entertainment services.
- ChatGPT, Claude, Gemini, and other listed AI subscriptions or tools.
- Software subscriptions, digital licenses, gift cards, activation codes, and other digital products.
- Additional digital services introduced on our website.
The exact features, duration, device compatibility, account type, renewal terms, and delivery method are determined by the individual product listing.
Customers should read the product description carefully before purchasing. Shared access, private accounts, account upgrades, invitation-based subscriptions, and activation codes may have different requirements and limitations.
4. Pricing and Payment
All prices will be displayed on the product page or checkout page. Unless otherwise stated, prices are quoted in Nepalese Rupees (NPR).
Available payment methods may include eSewa, Khalti, bank transfers, and other payment options displayed at checkout.
An order is considered paid only after the payment has been verified. Customers must not submit false payment screenshots or claim that an uncompleted transaction was successful.
If a pricing, listing, or technical error occurs, OTT MANDU will review the order and communicate an appropriate resolution before taking any action that materially affects the customer.
5. Order Processing and Digital Delivery
Digital products are delivered electronically using the method specified in the product listing. Delivery may include an activation code, invitation, account upgrade, login details, subscription activation, or instructions.
Orders may be processed automatically or manually, depending on the product. Delivery estimates are not guarantees unless expressly stated.
Customers should provide accurate email addresses and other required information. If delivery is delayed, please contact customer support with your order ID and payment reference.
If an order cannot be fulfilled, OTT MANDU will communicate the available resolution, which may include a replacement, an alternative accepted by the customer, or a refund where appropriate.
6. Account Security and Acceptable Use
Customers are responsible for keeping their account credentials and delivered access information secure.
You must not resell, share, transfer, or misuse purchased access in a way that violates the product listing or the applicable service provider's rules.
OTT MANDU will not ask customers to disclose wallet PINs, banking passwords, or one-time payment verification codes.
Where troubleshooting requires account-related information, customers should follow the official support instructions and avoid disclosing unnecessary sensitive information.
7. Third-Party Services and Availability
OTT MANDU may facilitate access to services operated by independent third-party providers. Such providers may change their prices, features, account policies, device restrictions, availability, or eligibility requirements.
OTT MANDU does not control every decision made by those providers. We will make reasonable efforts to assist customers with issues relating to products purchased through our marketplace, subject to the product terms and applicable law.
Customers remain responsible for complying with the relevant third-party service terms.
8. Cancellations, Refunds, and Replacements
Because many products are delivered digitally and may be activated immediately, cancellation after fulfilment may not be possible in every case.
Refund and replacement requests are handled according to our Refund Policy, the product's stated conditions, and applicable consumer protection requirements.
A blanket refusal of refunds does not apply where a refund or other remedy is legally required. Please review the Refund Policy before placing an order.
9. Promotions and Discounts
Promotional prices, coupons, bundles, and special offers may be subject to product-specific eligibility conditions and validity periods.
Unless expressly stated, promotions cannot be assumed to be combinable with other offers. OTT MANDU may correct errors in promotional listings and will communicate with affected customers where necessary.
10. Website Use and Intellectual Property
Website content, including original text, branding, graphics, layout, and design, may be protected by applicable intellectual property laws.
You may not reproduce or commercially exploit OTT MANDU's original content without permission. Third-party trademarks and product names remain the property of their respective owners.
You agree not to interfere with website security, attempt unauthorized access, distribute malicious software, or misuse website functions.
11. Limitation of Liability
To the extent permitted by applicable law, OTT MANDU is not responsible for indirect losses arising from circumstances beyond its reasonable control, including third-party platform outages, changes in service availability, internet disruptions, or payment-provider delays.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, or removes a consumer's applicable statutory rights.
Where OTT MANDU is responsible for a confirmed fulfilment issue, we will assess the matter under the applicable product and refund policies.
12. Suspension or Refusal of Orders
OTT MANDU may temporarily hold, review, or refuse an order where there is a reasonable basis to suspect fraud, payment irregularities, unauthorized activity, or a violation of these Terms.
Where appropriate, we will contact the customer to verify the transaction or explain the issue. Any refund due will be handled according to the applicable policy and law.
13. Privacy
Personal information collected through the website is handled in accordance with the OTT MANDU Privacy Policy. By using our services, you acknowledge that relevant information may be processed as described in that policy.
14. Changes to These Terms
OTT MANDU may update these Terms and Conditions when services, business practices, or legal requirements change. The updated version will be published on this page with a revised effective date.
Changes will not remove rights that customers are entitled to under applicable law.
15. Governing Law and Disputes
These Terms are intended to operate consistently with applicable laws of Nepal. Any dispute should first be raised with OTT MANDU so the parties can attempt to resolve it fairly.
Nothing in these Terms prevents a customer from exercising rights or pursuing remedies available under applicable law.
16. Contact and Customer Support
For questions about digital subscription purchases in Nepal, payment verification, order delivery, account activation, or these Terms, please use the official contact details displayed on the OTT MANDU website.
OTT MANDU – Digital Subscriptions, OTT Services, and AI Tools in Nepal.
