Privacy Policy – OTT MANDU Nepal
Last Updated: October 22, 2026
OTT MANDU (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of customers who visit our website, purchase OTT subscriptions in Nepal, order digital products online, or access AI tools and premium digital services through our marketplace.
This Privacy Policy explains how OTT MANDU collects, uses, stores, and protects your information when you browse our website, place an order, contact customer support, or use our services.
1. Information We Collect
When you use OTT MANDU, we may collect the following information:
- Personal Information: Your name, email address, phone number, and other details you provide when placing an order or contacting us.
- Order Information: Purchased products, subscription plans, order IDs, delivery status, transaction references, and purchase history.
- Payment Information: Payment method, transaction ID, and payment confirmation details for transactions made through supported payment providers, including eSewa, Khalti, bank transfers, or other available payment methods.
- Technical Information: IP address, browser type, device information, pages visited, and basic website usage data, where collected through website technologies or analytics tools.
- Support Communications: Messages, screenshots, and relevant information you voluntarily provide when requesting help with a digital subscription, account activation, or product delivery.
We do not intentionally request your payment PIN, wallet password, banking password, or one-time verification code. Never share these confidential credentials with anyone claiming to represent OTT MANDU.
2. How We Use Your Information
OTT MANDU may use your information to:
- Process orders for Netflix subscriptions, YouTube Premium, Spotify Premium, streaming services, AI subscriptions, software, and other digital products offered on our website.
- Verify payments made through eSewa, Khalti, bank transfers, or other supported payment methods.
- Deliver purchased digital products, activation instructions, subscription access, and order confirmations.
- Provide customer support for order delays, activation issues, technical problems, and subscription-related questions.
- Prevent fraud, duplicate transactions, unauthorized purchases, and misuse of our services.
- Improve website performance, product listings, customer experience, and search visibility.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Communicate important updates regarding orders, policies, security, or purchased services.
3. Payment Security
OTT MANDU may use third-party payment gateways and financial service providers to process transactions. Payment information handled by these providers is subject to their respective privacy and security policies.
We may retain transaction references and payment confirmations necessary to verify purchases, resolve disputes, and maintain business records. We do not intentionally collect or store your complete payment card credentials or digital wallet PIN.
4. Digital Subscription and Account Information
Certain digital products may require an email address, account identifier, or other information necessary to complete delivery or activate a purchased subscription.
We use such information only for legitimate order fulfilment, support, security, and related purposes. Please provide only the information necessary to complete your purchase.
Customers should never submit passwords or sensitive account credentials unless a specific, legitimate fulfilment process requires them. Where account access information is shared for a service, it should be handled securely and only for the stated purpose.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, maintain shopping sessions, improve navigation, measure website traffic, and understand how visitors find our products.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
If third-party analytics, advertising, or embedded services are used, their own privacy policies may also apply.
6. Sharing of Personal Information
OTT MANDU does not sell customers' personal information as a product.
We may share limited information with:
- Payment service providers to verify and process transactions.
- Digital service providers or fulfilment partners when necessary to deliver a purchased product.
- Website hosting, security, analytics, and technical support providers.
- Legal authorities when disclosure is required by applicable law or a valid legal process.
- Relevant parties when necessary to investigate suspected fraud, protect customers, or enforce our legitimate rights.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain financial records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or loss. However, no website or electronic transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, or deletion of information that is no longer required for legitimate business or legal purposes.
You may also request clarification about how your information is used by contacting OTT MANDU through our official customer support channels.
Certain records may need to be retained to satisfy legal obligations, verify transactions, or resolve disputes.
9. Third-Party Websites and Services
Our website may contain links to third-party streaming platforms, AI tools, software providers, payment services, or other external websites.
OTT MANDU does not control the privacy practices of independent third parties. Your use of those services is subject to their respective terms, privacy policies, and security practices.
10. Children's Privacy
Our website is intended for customers who are legally able to make purchases or who have appropriate authorization from a parent or legal guardian. We do not knowingly collect children's personal information beyond what is necessary and legally permitted to provide our services.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
11. Changes to This Privacy Policy
OTT MANDU may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements. Updated versions will be published on this page with a revised “Last Updated” date.
12. Contact OTT MANDU
For privacy questions, personal information requests, or concerns regarding your data, please contact us through the official contact details displayed on the OTT MANDU website.
OTT MANDU – Your Digital Subscription and AI Tools Marketplace in Nepal.
